Résumé
More than 20 years of experience in IT and Telecom, I have been accountable for overseeing the entire life cycle of services, encompassing features, cost, quality performance, and support. My responsibilities entail providing end-to-end service chain supervision while driving ongoing enhancements to the service.
In my current role, I play a pivotal role in leading the organization's digital transformation initiative. Key aspects of my role included networking with a diverse range of stakeholders. My main overarching objective is to create value for the IT business users within the company by establishing a clear roadmap enabling my DevOps team to execute their responsibilities successfully.
Expérience professionnelle
Lead product manager
VodafoneZiggo , Utrecht
De Janvier 2021 à Avril 2024
Key Responsibilities & Achievements
Product Lifecycle & Strategy
• Defined product vision, 6-quarter roadmap, and target objectives to enhance infrastructure scalability and resilience.
• Led the entire product lifecycle, including delivery, operations, and release planning, ensuring seamless cloud adoption.
Cloud & Security Compliance
• Ensured audit & compliance with ISO27001, EU RVIT NL Government frameworks, and industry security standards.
Service & Vendor Management
• Defined SLAs, KPIs, and license lifecycle management for infrastructure services and outsourced L1/L2 support to Cognizant, negotiating and implementing a service framework agreement.
Infrastructure Performance & Optimization
• Managed monitoring, patching, release lifecycle, and cluster upgrades to ensure service reliability.
• Led Kubernetes & OpenShift deployments, supporting mission-critical workloads. More than 50 applications onboard and build a footprint to 3 clusters geo-redundant on-perm and ROSA OpenShift in public cloud
Financial & Budget Ownership
• Managed €1M+ in external staffing and operational costs, overseeing POs, Statements of Work (SoW), and forecasting and optimized cost efficiency by streamlining vendor agreements and operational spend.
Leadership & Talent Development
• Hired, coached, and mentored cloud engineers to enhance team capabilities.
• Fostered a DevOps and Agile culture, ensuring continuous improvement and efficiency in cloud service delivery.
Technical Stack & Cloud Technologies
• Expertise in PaaS, CaaS, IaaS, OpenShift, Kubernetes, Containers, Microservices, CI/CD Pipelines, Cloud Native
Parcours officiels
Langues
Anglais - Courant
Arabe - Langue maternelle
Français - Courant
Néerlandais - Notions
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