Jérémy Viollin

In charge of structuring and scaling the non logistics operations with a focus on customer experience, as well as developing new revenue opportunities. Management of 5 direct reports (~100 indirect reports).

- Circularity: creation and scale of the business unit dedicated to circularity for Alltricks (up to several millions euros) - full P&L ownership

- Management of the customer care service, scaling and professionalization to reach the best experience on the market

- Non logistics ops: after sales, warranty, returns, assembly of bikes, repair, suppliers chargeback etc.)

- Omnichannel management: responsible for the retail activity (full P&L), omnichannel experience and operations, offer definition, stock management and performance improvement (9 stores across France + website)

- Wildcard accross the organisation to launch and excute any new projet related to operational excellence, productivity or new business models

Management of three teams dedicated to the ecommerce performance:
- Category Management
- Product Information Management
- Promotion marketing